May 9, 2009
“Empathy—the driving force behind good listening—is the number one requirement for anyone who wants to create a good experience. Not a long list of methods, not a scholarly knowledge of one’s niche field—but empathy. Anyone can learn a method; but people who can listen, can pay attention, can see the experience from someone else's perspective, are rare and valuable.”
Mark Hurst, Founder of Creative Good and Good Experience
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Nate Burgos, Content Creator & Publisher
